Frequently Asked Questions
Everything you need to know about our handcrafted luxury home decor.
How are Michael Aram products crafted?
Each piece is handcrafted using age-old metalworking techniques. Because every item is finished by hand, no two pieces are exactly alike, giving each object its own unique character and soul.
What is your return policy?
We accept returns on unused, undamaged items in their original packaging within 30 days of delivery. Please note that personalized or final sale items cannot be returned.
How should I care for my Michael Aram metalware?
We recommend hand washing with a mild soap and drying immediately with a soft cloth to prevent spotting. Avoid abrasive cleaners and acidic foods for extended periods to preserve the finish.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
Can I include a gift message with my order?
Absolutely. During the checkout process, you will have the option to include a complimentary gift message, and we will ensure the packing slip does not display the purchase price.
Are your products food safe?
Most of our serving pieces are food safe; however, specific care instructions vary by collection. We recommend checking individual product descriptions for specific food safety details.